I recently experienced some issues with a grip tape I purchased from YOC Grip for my Propel EP2 board. After only a few rides, the tape began showing wear, particularly around the edges. I reached out to their customer support, and I was immensely pleased with the prompt and understanding response from Matt. Despite the unusual nature of my problem, as similar complaints hadn't been reported by other customers, YOC Grip was keen to resolve my issue efficiently. They asked for photos and details, like my weight, to thoroughly assess the situation. This demonstrated their dedication to understanding and solving my specific problem. Matt suggested an upgrade to a harder, more durable grip tape usually used for Onewheels, believing it might resolve the wear issue. They sent this as a replacement without any hassle and even covered the warranty, which typically doesn't extend to wear and tear. The new grip tape arrived quickly, and although I haven't fully installed it yet, preliminary tests suggest it's exactly what I needed. It feels robust and secure, and I'm optimistic about its performance. YOC Grip's customer service was nothing short of excellent. They showed genuine concern and a proactive approach in providing a solution that exceeded my expectations. I highly recommend YOC Grip to anyone looking for high-quality boarding accessories backed by a team that truly supports their products and customers. Thank you, YOC Grip, for turning my initial disappointment into a very positive experience. I'm looking forward to many more rides with your superior grip tape!